You may return undamaged Items with the tag intact within 30 days of delivery for an exchange or refund. Any Items Returned After the 30 day period will be issued with a voucher.
NOTE: SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING THE FOR REFUND. ANY SALE ITEMS RETURNED AFTER THIS PERIOD WILL BE ISSUED WITH STORE CREDIT OR EXCHANGE.
Please Also Note: Gift Bags Are None Returnable.
To Return your item(s) Please Fill In the returns slip provided with your invoice with all the relevant details and send your parcel back to us with the Pre-Paid Royal Mail Returns Label Also Provided In Your Parcel.
(If You Have Lost Or You Have Not Received A Returns Label In Your Parcel Please Click Here To Download One)
You may Arrange to Return Your Items With Another Courier If You Prefer.
For any other enquires please contact us at Customerservices@jacobmatthews.co.uk.
- FREE RETURNS Label Provided in the Parcel.
- If you have received Items which are damaged you must notify us and return damaged items within 14 Days of Purchase.
- If you Wish to return an item(s) for refund or exchange you must do so within 30 days of Purchase.
- If you wish to return items for exchange and/or Refund you MUST fill in the Returns form provided selecting REFUND OR EXCHANGE and Provide a Reason.
- Please Return All Items to The Return Address Provided on The Returns Form.
NOTE: There Is a £2.50 Admin Return Handling Fee.
Our Returns Address:
Jacob Matthews Ltd
Unit 502 Merlin Business Park