You may return undamaged Items, with the tag intact in its original condition, back to us within 30 days of delivery for an exchange or refund. Any Items returned to us after the 30 day period will not be accepted and the items will be returned back to you.
NOTE: SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER FOR REFUND. WE WILL NOT ACCEPT ANY SALE ITEMS RETURNED AFTER THIS PERIOD. (This Includes Items Bought using ‘Discount Codes’)
Please Also Note: Gift Bags Are None Returnable.
To Return your item(s) Please Fill In the returns slip provided with your invoice with all the relevant details and send your parcel back to us with the Pre-Paid UK ONLY Royal Mail Tracked Returns Label Also Provided In Your Parcel and Note Down The Tracking Number. This Is only Available For UK. International Orders must be returned at the customers own expense.
Please Note: Refunds Can Take up to 3 Weeks
(If You Have Lost Or You Have Not Received A UK Tracked Returns Label In Your Parcel Please Click Here To Download One)
You may Arrange to Return Your Items With Another Courier If You Prefer. However We do recommend using our returns label to save you costs on returning items.
Please ensure that you make a note of the tracking number when returning your parcel as we will not be responsible for lost parcels returned to us without Tracking Information.
For any other enquires please contact us at Customerservices@jacobmatthews.co.uk.
- RETURNS Label Provided in the Parcel.
- If you have received Items which are damaged you must notify us and return damaged items within 14 Days of Purchase.
- If you Wish to return any item(s) for refund or exchange you must return to us within 30 days of Purchase. 14 Days For Sale Items.
- If you wish to return items for exchange and/or Refund you MUST fill in the Returns form provided selecting REFUND OR EXCHANGE and Provide a Reason.
- Please Return All Items to The Return Address Provided on The Returns Form.
- We Are Not Responsibe for lost parcels without tracking information.
NOTE: There Is a £2.50 Admin Return Handling Fee.
Our Returns Address:
Jacob Matthews Ltd
Unit 502 Merlin Business Park