We are currently experiencing delays with suppliers due to Brexit related problems.
Although our Delivery Time States 4-7 Working Days We are currently delivering orders 14 Working days behind.
Please be reassured your order will be processed and shipped as are we are working at our best to get all orders out as quickly as possible.
If you are unhappy to wait and have already ordered Please Get in touch if you wish us to cancel and refund your order.
Have you changed your mind?
You may return undamaged Items, with the tag intact in its original condition, back to us within 30 days of delivery for an exchange or refund. Any Items returned to us after the 30 day period will not be accepted and the items will be returned back to you.
PLEASE NOTE: SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER FOR REFUND. WE WILL NOT ACCEPT ANY SALE ITEMS RETURNED AFTER THIS PERIOD. (This Includes Items Bought using ‘Discount Codes’)
Please Also Note: Gift Bags Are None Returnable.
To Return your item(s) Please Fill In the returns slip provided with your invoice with all the relevant details and send your parcel back to us with the a Royal Mail Tracked Returns Label which you can get here - https://www.royalmail.com/track-my-return/create/2035 and Note Down The Tracking Number. This Is only Available For UK. International Orders must be returned at the customers own expense.
Please Note: Refunds can take up to 14 Days to be processes and 3-5 Days until you receive your refund (Depending on your Bank)
You may Arrange to Return Your Items With Another Courier If You Prefer. However We do recommend using our returns label to save you costs on returning items.
Please ensure that you make a note of the tracking number when returning your parcel as we will not be responsible for lost parcels returned to us without Tracking Information.
For any other enquires please contact us at Customerservices@jacobmatthews.co.uk.
PLEASE NOTE RETURN CHARGES:
- If you are using our pre-paid returns label to return unwanted items for refund a £2.50 fee will be deducted from your refund. Alternatively if you pay for your return via another form of courier then you will not be charged.
- If you are using our pre-paid returns label to return unwanted items for Exchange you will be changed a £5.00 Handling fee which includes the pre-paid label cost we provide to you and the cost to ship the exchange back to you. Alternatively if you pay for your return via another form of courier then you will not be charged the return fee but will be changed £2.50 to have the exchange shipped back to you.